Summer Intern - IT Field Service Technician

Company Name:
RR Donnelley
Summer Intern - IT Field Service Technician
Tracking Code
Job Description
The intern will provide assistance and support within the IT Field Services team located in Menasha, WI. Activities include but not limited to the following

Assist with the installation and configuration of desktop hardware and software as it relates to the Encryption project.
Assist with the installation new desktop / laptop devices for any available device refresh.
Assist with other site IT activities as appropriate.

Work is typically performed under minimal daily supervision, receiving guidance from manager/supervisor about the work that needs to be completed. Able to exercise high level of discretion and latitude in completing tasks.
Performs duties and participates in the Encryption project as assigned.
Maintains the asset management system (additions/changes/deletions) for accurate tracking of all IT assets within the site(s) and also distributes software in accordance with software install policies to ensure proper licensing for all installations.
Works with enterprise support groups and outside vendors to resolve problems or issues related to the Encryption project.
Responds to Service Desk tickets of end-user requests to assist the local teams during Encryption project.
Troubleshoots any technical difficulty with PC hardware and software issues, Internet, network applications, configurations and peripheral equipment.
Required Skills
Job Knowledge & Skills
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The intern candidate should be a full-time student at an accredited college or university pursuing a Bachelor or higher degree in IT or engineering related field.
Must have a good working knowledge of Windows XP, Windows 7 Pro, MS- Office 2007.
Installation and troubleshooting PC (desktop and laptop) hardware.
Excellent oral and written communications skills.
Good interpersonal and team skills.
Positive attitude and outstanding customer service orientation.

Job Location
Menasha, Wisconsin, United States
Position Type
Employee Referral Bonus eligible

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